Selection Process
Each AquaKids® employee is carefully selected for their maturity and compassion for children. Our hiring and selection procedures are the most stringent in the industry.
We are known for our patient and affectionate staff. Every employee must pass a drug test and background screen prior to being hired. Once these pre-employment screens are completed, each employee is required to log a certain amount of training hours prior to working independently. AquaKids only accepts American Red Cross safety certifications. After each employee has been screened and trained, they are also evaluated three times per year in order to make sure that they are constantly improving and growing with the company.
Swim Instructors
All swim instructors are CPR certified and are at least 16 years of age. Lifeguarding and WSI certifications are encouraged but not required. In-water and classroom training with one of our lead instructors through our AquaSteps swim lesson program of at least 40 hours must be completed prior to an instructor being given their own set of classes. Once an instructor is given their own set of classes, they are monitored by our managers and in-services are also held at least once per session.
Office Staff
Previous office or clerical experience as well as an extensive knowledge of the Microsoft programs is required in order to be hired for our office staff. Professional classroom training with one of our office staff members through our database program of at least 20 hours must be completed prior to an office staff member working independently. Mandatory office training in-services are held twice per year in order to provide our office staff with the tools that they need in order to provide you with the best possible experience.
Deck Managers
AquaKids Deck Managers are responsible for day-to-day operations of each location when the Facility Manager and Assistant Manager are absent. Deck Managers are required to hold current Lifeguarding and CPR certifications and be at least 18 years of age. All of our Deck Managers have previously completed the Swim Instructor and Office Staff requirements. Once a Deck Manager has been assigned to work, they are carefully watched and monitored by our Facility Manager and Assistant Manager. Monthly meetings are held in order to make sure that you are receiving the best possible experience.
Assistant Manager
Each location has an Assistant Manager that is responsible for the facility’s overall operations when the Facility Manager is absent. Every Assistant Manager has gone through training programs for instructors, office staff, and Deck Managers in order to ensure that they have a complete knowledge of our swim school. Our Assistant Managers are future Facility Managers.
Facility Manager
Each location has a Facility Manager that is responsible for the facility’s overall operations. Every Facility Manager has gone through training programs for instructors, office staff, and Deck Managers in order to ensure that they have a complete knowledge of our swim school. The Facility Manager is required to hold LGI and CPO certifications. Each month, all of our Facility Managers meet at Corporate to review the operations of their facility. Facility Manager evaluations are conducted once per session in order to ensure that you are receiving the best possible experience.
